When to Enhance a Process

You are a company that is established, you are in the black, and you feel good. Congrats! You have made it, you have successfully been a part of creating a company that is currently thriving. Now what?  

Let me tell you, while you are in an upswing, now it a perfect time to start perfecting. This could be the fine tweaking of your sales strategy, the buy in for the new vision, or simply reviewing your processes for further efficiency and improvement.  

Ideally, you are updating your process on the regular with that great continuous mindset. But let’s be real, you and your team worked hard to get where you are, there has been limited time to really think about HOW you do things, the things needed to get done. So now what?  

If you are in an upswing, have a little extra cash to reinvest in your company, hiring a consultant to review your processes with you could be a great investment to your company, your employees, and your customers.  

Reviewing your processes:  

  1. Do you have your processes mapped? How quickly could someone step in and repeat the same process consistently and successfully? If you don’t have processes mapped, start here! Your business is worth more if you have processes in place that can be followed. This is a turn key solution – what investor isn’t interested in proven repeatable success?  
  2. You have your processes mapped, but they haven’t been looked at or reviewed by anyone in FOREVER. An out of date process is just as useful as no process map altogether. Review them! It is easiest to have someone own this task who understands how to interpret process and put it on paper, understands your software capabilities and can see the big picture to share opportunities.  
  3. Update your processes to match what really happens, start the investigative questions. Identify your waste. There can be so many small wins when an outsider reviews a process. Some easy change or software training that impacts the process minorly, but it really adds up in time, or ease, money, or even enjoyment.  
  4. See the big picture. Align it with the direction you are going. Update your processes to align with your direction, where you are going, ensure there is capacity built into your processes to have each step add value.  
  5. Communicate it. Ensure each stakeholder in a process should be fully aware of their responsibilities (old and new) and be fully on board to own them. Your process maps should have a published home for all to be able to refer to if there are missteps happening in a process or job duties change, or some new is on-boarded.  
  6. Set up a schedule. Now you have shiny new processes, but you want to ensure they are reviewed again in a meaningful and consistent manner. Set up a time of year for each one to be able reviewed and considered for improvement. This could be a time where they all get reviewed, or each department owns their own schedule and reviews their processes throughout the year so it is less of a task to do all at once. Method is your preference at this point.